SYSTEM QUALITY AND USERS’ SATISFACTION WITH ONLINE PUBLIC ACCESS CATALOGUE AMONG UNDERGRADUATES OF FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE, NIGERIA

الملخص

This study investigates how system quality affects users’ satisfaction with the Online Public Access Catalogue (OPAC) among undergraduate students at the Federal University of Technology, Akure (FUTA). As universities increasingly rely on digital resources, understanding how system quality influences user satisfaction is crucial for the development and maintenance of effective information systems. This research employs a quantitative approach, surveying 400 undergraduates to assess their perceptions of the OPAC’s system quality and its influence on their satisfaction. Data analysis, including descriptive statistics and regression analysis, found a substantial positive correlation between system quality and user satisfaction, highlighting the importance of system reliability, ease of use, and interface design. Recommendations for enhancing user satisfaction through improved system quality are also discussed.